Shipping & Returns
1. Shipping Policy
1.1 Delivery Areas
We currently only ship to mainland United Kingdom addresses (excluding Northern Ireland, Channel Islands, and British Overseas Territories).
1.2 Delivery Times
• Standard Delivery: 3-5 business days after dispatch
• Dispatch Time: 1 business day after order confirmation
• Delivery delays may occasionally occur due to carrier issues or unforeseen circumstances. Tracking information will be provided for all orders.
1.3 Shipping Partners
We work with trusted logistics partners including Royal Mail and DPD to ensure reliable service. Shipping costs are calculated at checkout based on order size/destination.
2. Returns & Exchanges
2.1 Eligibility
We accept returns/exchanges ONLY for:
• Manufacturing defects (broken zippers, faulty wheels, material flaws)
• Damage sustained during transit
• Incorrect item received
Not Eligible For Returns:
• Change of mind/dissatisfaction with color/style
• Minor imperfections not affecting functionality
• Damage from improper use/mishandling
2.2 Timeframe
• 30 days from delivery date (evidenced by carrier tracking)
2.3 Return Process
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Contact Us: Initiate return via support@searoutetravel.com within 30 days
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Provide Evidence: Include photos/video of defect(s) and order number
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Approval: Our team will respond within 2 business days
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Return Shipping: We'll email a prepaid return label if claim is approved
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Inspection: Allow 5 business days for quality verification after receipt
2.4 Refund Options
• Full refund to original payment method (processed within 5-7 business days)
• Store credit (+10% bonus if chosen)
• Replacement (subject to stock availability)
3. Important Exceptions
• Items must be unused/unwashed with original tags/packaging
• Return shipping costs for non-defective items remain customer's responsibility
• We reserve right to refuse returns showing signs of misuse
4. Contact Us
For shipping/returns assistance:
support@searoutetravel.com
Note: This policy complies with UK Consumer Rights Act 2015. We reserve the right to update these terms with prior notice.